LEGAL

Privacy Policy

How Premier Media Services collects, uses and protects your information.

1. Introduction

This Privacy Policy explains how Premier Media Services (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or use our web design, hosting, ecommerce, SEO, chatbot, and business platform services (including CRM, AI voice, and messaging features on our full-platform plans). By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information you give us:

Name, email address, phone number, and business details when you request a quote, fill out a contact form, or sign up for services
Billing and payment information, processed through our payment processor — we do not store full card numbers ourselves
Content you provide for your website or store build: business description, logo, photos, product listings, and copy
Messages you send us through contact forms, email, or chat

Information collected automatically:

Standard analytics data (pages visited, time on site, device and browser type, approximate location)
Cookie data, as described in Section 4
Security and firewall logs used to detect malicious activity on hosted sites

Information from your customers (full-platform plans): If your plan includes our business platform — CRM, forms, AI voice agent, and text/email campaigns — that system will collect information about your own customers (names, phone numbers, emails, call/chat transcripts) inside your account. That data belongs to you as the business owner; we act as your service provider in configuring and maintaining the system, not as the owner of your customer data.

3. How We Use Your Information

To build, host, and maintain your website, online store, or business platform account
To process payments and manage billing
To respond to inquiries and support requests
To send service-related communications (project updates, invoices, maintenance notices)
To send marketing communications about our services, where you haven’t opted out
To monitor and improve site security and performance
To comply with legal obligations

4. Cookies & Tracking Technologies

Our website and the websites we build use cookies for essential site functionality and analytics. Where required, a cookie consent notice lets visitors accept or decline non-essential cookies. You can control cookies through your browser settings at any time; blocking cookies may affect some site functionality.

5. Text Messages, Calls & AI Voice Communications

If your plan includes our business phone, two-way texting, missed-call text-back, or AI voice agent features, these operate through our business platform provider and are subject to telecom carrier requirements, including A2P 10DLC registration for business texting. You are responsible for obtaining proper consent from your own customers before texting or calling them, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws. Message and data rates may apply to your customers depending on their carrier plans.

6. Third-Party Service Providers

We work with the following categories of third-party providers to deliver our services. Each has its own privacy policy governing how it handles data:

Web hosting providers — website hosting for our WordPress-based sites
GoHighLevel — CRM, funnel hosting, calendar, AI voice/chat, and messaging for full-platform plans
Payment processors (e.g., Stripe) — subscription billing and ecommerce store transactions
Google Analytics / Site Kit — website analytics and search performance data
Wordfence — website security, firewall, and malware scanning
Rank Math — on-page SEO configuration (does not itself collect visitor data)
Chatbot/AI tools — used on client sites for lead capture and customer questions

7. How We Share Information

We do not sell your personal information. We share information only:

With the third-party providers listed in Section 6, as needed to deliver our services
If required by law, subpoena, or legal process
To protect the rights, property, or safety of Premier Media Services, our clients, or others
In connection with a business transfer (merger, acquisition, or sale of assets), with notice to affected clients

8. Data Retention

We retain client account, project, and billing information for as long as your account is active, and for a reasonable period afterward as needed for tax, accounting, and legal purposes. You may request deletion of your personal information as described in Section 10, subject to our legal recordkeeping obligations.

9. Data Security

We use reasonable administrative and technical safeguards — including firewall protection, SSL encryption, and secure, PCI-compliant payment processing — to protect information in our care. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

You can request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email below. California residents have the right to know what personal information we collect, request its deletion, and opt out of the sale or sharing of personal information — we do not sell personal information. If you are located outside the United States, you may have additional rights under your local law, and we will honor reasonable, verifiable requests consistent with those rights.

11. Children’s Privacy

Our services are intended for businesses and business owners, not children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make a material change, we will update the date below.

13. Contact Us

Questions about this Privacy Policy or your personal information can be sent to our support email listed on the Contact page.

Last updated: August 22, 2026