Refund and Cancellation Policy

1. What This Policy Covers

This policy applies to the website plans offered by Premier Media Services and our brand Launch Smart Sites, including Smart Website, Ecommerce Website, and Business Lead System. It explains when you are charged, how to cancel, and when refunds are available. It works together with your service agreement and our Terms of Use. If your signed service agreement says something different, the agreement controls.

2. Free Previews and Audits

Free website audits, previews, and consultations are provided at no charge and with no obligation. You are not billed anything until you choose a plan and complete checkout or sign a service agreement.

3. How You Are Billed

• One-time setup fee: charged once when you sign up, to cover building and configuring your website or system.
• Monthly plan fee: charged each month on your billing date and renewed automatically until you cancel.
• Usage-based charges: where a plan includes phone, text, email, or AI features, usage beyond what the plan covers is billed separately based on actual use, as described on the plan page.

4. Initial Service Term

Founding Client pricing requires an initial 12-month service agreement. Details of any minimum term, and what applies if you cancel during it, are set out in your service agreement.

5. How to Cancel

To cancel, contact us through our Contact page or call (321) 492-0439 and tell us which plan you want to cancel. Please give us notice before your next billing date so you are not charged for another month. We will confirm your cancellation in writing. After cancellation, your plan ends at the close of the billing period you have already paid for, and services such as hosting, managed support, and any premium tools included with the plan stop at that time.

6. Refunds

• Setup fees are non-refundable once we have started work on your website or system, except where required by law.
• Monthly fees are not refunded for a billing period that has already begun, and we do not provide partial-month refunds.
• Usage-based charges for phone, text, email, or AI usage that has already occurred are non-refundable.
• Billing errors: if you were charged twice, charged the wrong amount, or charged after a cancellation we confirmed, we will correct it and refund the amount in question.

7. Our Service Commitment

If something about your website or service is not working as described in your plan, tell us and give us a reasonable chance to fix it. We will work with you in good faith to resolve the problem.

8. Payment Disputes

If you have a question about a charge, please contact us first so we can resolve it quickly. Refunds that are approved are returned to the original payment method, and your bank may take several business days to show them.

9. Contact Us

Questions about this policy? Reach us through our Contact page or call (321) 492-0439.

Last updated: October 11, 2026